Refund policy

YOUR PURCHASE IS GUARANTEED AT KOOKI STUDIOS!

FREE 5-DAY MONEY-BACK GUARANTEE - Our ultimate goal is to see you happy and enjoying your new Kooki purchase! We know that sometimes exchanges or returns are necessary and we want to make it easy for you. If for any reason you are unhappy with your purchase or need to exchange it, we are here to help! Contact us within 5 days after delivery!
Return Process:
  1. Email us below.
  2. Ship the item back to us, we will provide the return address in an email. (We do not provide a return label)
  3. After receiving the returned item we will verify the contents and issue a refund within 1-2 days. 
  4. It's that easy!

Fill out our easy contact form here and we will contact you within 12-24 hours.